Frequently asked questions
Is it allowed to get help with my APS application?
Yes. Getting feedback and using AI to refine your own draft is consistent with the APSC’s 2026 candidate principles. What’s not okay is submitting claims you can’t explain or that aren’t true. We work only from your real experience and you write the draft.
Will you write my pitch for me?
No, and that’s deliberate. Under the 2026 rules you need to be able to explain your contribution. We help you find your evidence, give you a structure, and edit your draft hard. The words and claims are yours.
Do you use AI?
Yes, openly. AI helps us analyse the job ad, turn your call transcript into structured stories, and check your draft. A person reviews every output and every claim comes from you.
What if an agency asks whether I used AI or outside help?
Tell the truth. Your Contribution Record shows exactly what you wrote, what we suggested and what tools were involved.
Is my information confidential?
Yes. Never share classified or sensitive work information with us or any AI tool. We use business AI services that don’t train on your data, and we delete your files after 12 months unless you ask us to keep your Evidence Bank.
How fast is it?
Pitch Sharpen in 48 hours (24 hours express). Evidence Bank in 5 business days (express available).
Do you guarantee I’ll get the job?
No honest service can. We guarantee you’ll be happy with your pitch or we do another round free.
Do you do state government, council or university roles?
APS first. We can help with similar “statement of claims” formats — ask before you buy.
What levels do you cover?
APS1 to EL2. SES applications are out of scope for now.
I’m not in the APS yet. Can you help?
Yes. Outsiders often have great evidence and just need it translated into APS language.
What’s your refund policy?
Full refund before your intake call or before work starts on your draft. After that, a free extra round instead. Your rights under Australian Consumer Law are not affected.